OUR WAREHOUSE CONTINUES TO DELIVER AS FOLLOWS:
We are offering an enhanced Indian Ocean “No Contact” Delivery service where outside access allows and depending on your location. Our team are not currently permitted to enter inside private properties. For details of these new procedures please email firstname.lastname@example.org
If the above is not possible, we are able to offer a PALLET delivery service. For details of “What to expect with a Pallet Delivery” please email customerservices@indian–ocean.co.uk
We are continuing to send small parcels out by courier as normal.
Thank you for your understanding and wishing you well.
Our Delivery Teams are still operating as normal, our Logistics Coordinator will contact you, by telephone, to personally schedule your delivery. We aim to deliver items we have in stock within 15 working days. If items are not in stock, we will contact you to advise you of the estimated lead time.
We have our own expert team of Indian Ocean Delivery Drivers offering a dedicated delivery service. We will unpack, assemble and place your furniture as directed and we will remove all packaging for recycling.
During busy periods, we may occasionally use a third-party carrier to make sure your delivery is fulfilled in a timely manner.
We use a courier service for the efficient dispatch of Parcel Deliveries such as Cushions, Covers, Care Products, Lights, Parasols/Parasol Bases ordered separately and other occasional pieces. Courier delivery should be expected within 2-3 working days and we will try to accommodate any specific delivery requests. We will email you courier tracking details to allow you to monitor your delivery.
Access: Please ensure that we have suitable access to the area in which you would like your new furniture positioned. Please let us know when you place your order if the delivery is above 2nd Floor or to a Roof Terrace.
UK* Delivery Charges
Standard UK Delivery* FREE
European Delivery Charges are automatically calculated at Checkout. Read more here.
Worldwide Export: We are delighted to handle your Export shipping outside of Europe. Read more here.
* UK Mainland only (excludes Highlands & Islands) & Crane Hire.
Read more about Delivery here.