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FAQs

Which table, which chair, and will it fit?

You may freely mix and match any style chair with any shape table. If you need to measure up, consideration must be given to the style of chair/chairs required as well as the size and shape of the table. To help with this, we include line drawings for each piece of furniture, showing height, width and depth measurements, allowing you to precisely match furniture with the area available.

Which Parasol?

Given the intended location, parasols can be placed in the middle of a table or freestanding offset to one side, dependant on shade requirements. You will invariably attain more shade for a dining set if the parasol is set off to one side. Both the round and rectangular parasols complement the oval tables in our range. Equally, a square parasol can be just as effective with rectangular tables. The Indian Ocean parasol range now features saligna frames, designed to compliment our fine teak furniture.

Can I leave my cushions out overnight?

Indian Ocean offers a complete range of cushions to complement all the furniture styles available. The fabric used for our Classic Collection is a tough and durable marine acrylic. It is UV resistant and will not rot, fade or gather mildew. The cushions are shower proof but we recommend that they be brought in during heavy rain. The standard cushions have removable covers with waterproof zips and are filled with high-density rubber foam that will maintain their tailored shape.

Inscriptions and Personalising

We can provide an inscription service, most commonly used for benches and seats (Please note that some of our benches cannot be engraved). It can be either carved straight into the furniture, normally on the top rail, or a metal plaque can be engraved and screwed onto the desired position. The metal plaques are most commonly made from brass but we also supply stainless steel plaques.

Why is teak more expensive than other hardwoods?

There are a number of cheaper hardwoods used for outdoor furniture and all of them are inferior to teak. Iroko is the most common of these woods and it does not have the same life expectancy as teak, let alone the same touch, feel or aesthetic quality. Teak furniture is not expensive when you relate the cost to its life expectancy, you must remember this when comparing prices. You are not comparing like with like when you compare teak with any other wood. It is a strange anomaly that despite the fact it is built to endure decades outside in harsh weather our furniture is less expensive than some quality indoor chairs and tables.

Are less expensive products in your ranges as good quality?

Generally, price is dictated by the shape and weight of a piece of furniture. The more shape a piece has, the more wood is required to make it along with taking more time to create. Also the heavier the sections of wood used means more weight and thus more cost. No matter which piece of Indian Ocean furniture you choose, you can be assured that the same quality teak and standard of workmanship is used along with the same methods of manufacture and assembly.

What guarantees do you offer?

(a) If an identical product (in terms of size, weight and specification) can be found in the UK less expensively within 30 days of purchase we will refund the difference. This guarantee excludes special offers and sales and applies only to items that are new and can be delivered in the same timescale. 
(b) If you are dissatisfied with your order on delivery we will replace it as soon as possible or refund your money in full. 
(c) In the unlikely event there is a structural failure or design fault we will replace on a like for like basis or refund your money in full subject to sight of the original invoice.

Can I install your outdoor lights myself?

All technical light questions regarding wiring and installation etc. should be directed to a qualified electrician. All our lights comply with IP55 and are manufactured to CE standard. Professional installation is required and full instructions are enclosed with each unit.

How do I look after my teak furniture?

Teak is a natural product, it can be left out in the open all year round through rain, hail or shine. Its colour will gradually mellow to a graceful silver grey. The character of your furniture will alter, but its strength will remain. An occasional scrub down with hot soapy water will complement this process and discourage any moss growth. Alternatively please enquire about our teak cleaning and maintenance products.

I see cracks appearing in my furniture, is this normal?

This is perfectly normal as the wood breathes and reacts to variations in the moisture content of the air. The cracking tends to appear on the end grain sections and usually happens early in the life of the furniture. Cracks come and go depending on seasonal variations but rarely do they affect the strength, performance or life expectancy of the item.

Can I leave my furniture outside?

There is no problem wintering furniture outside, it may need a washing down in spring before use. Should you prefer to bring your furniture indoors, our range of folding tables and chairs are perfect and can be easily tucked away when not in use. Also available are storage covers for certain items.

Spills, stains, chips and scratches.

Most drinks stains will weather out naturally or can be cleaned down with soapy water and a hard brush. Other damage or stains can be removed quite simply using ordinary sandpaper. The grade of sandpaper depends on the degree of damage. Serious damage, start with course and move up to fine. Light damage, fine grade is all you will need. Stains usually disappear with a light sanding. Alternatively please enquire about our teak cleaning and maintenance products.