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Delivery


When your order has been processed, the details of your order will be passed to our warehouse. We aim to deliver items we have in stock within 15 working days.  If items are not in stock we will advise you of the estimated lead time. 

The warehouse team will contact you, by telephone, to personally schedule your delivery.   We have our own team of Indian Ocean Delivery Drivers and offer a specialised delivery and assembly service for our furniture. We will place your furniture as directed and remove all packaging for recycling. 

During busy periods we may occasionally use a third party carrier to make sure your delivery is fulfilled in a timely manner.

Couriers

We use a courier service for the efficient despatch of parasols/parasol bases ordered separately, cushions ordered separately and other occasional pieces.  Lighting orders may also be despatched by courier. Courier delivery should be expected with 2-3 working days and we will try to accommodate specific delivery dates.  We cannot offer timed delivery on courier deliveries.  We can track your courier delivery on-line and update you by email.

Delivery Charges*

Orders over £1,000       -  FREE
Orders £500 - £1,000   -  £25.00
Orders £500 - £100      -  £15.00
Orders under £100       -  £7.50

* UK Mainland only (excludes Highlands & Islands & Crane Hire - please call for quote)


Access

Please ensure that we have suitable access to the area in which you would like your new furniture positioned.  Some furniture can be assembled on site once access had been made.  However, if you have chosen large fixed pieces (e.g NINIX, Sofa Modules etc.) please measure to ensure that the pieces will fit through your entrance and garden entrance.  If we are unable to complete your delivery due to limitations of access then a £50.00 charge will be levied.

Customer Service

We hope you will be delighted with your Indian Ocean furniture.  Please inspect your furniture at the time of delivery - in the unlikely event of a problem - please advise our delivery team at the time who will try to rectify it.  If an item needs to be replaced please allow for the delivery lead times given above.  You must notify us within 48 hours of delivery to discuss returns on 020 8675 4808.  If agreed, we will arrange to collect your order.  Furniture must be carefully stored and in new condition when we collect.  A £50 charge will be made for collection of goods delivered by our own teams.  We cannot collect goods despatched by courier.

Export

We are experienced in exporting furniture worldwide and are pleased to handle shipping arrangements for you.  Please call us with your full overseas delivery address and we will calculate the shipping costs for you.  We can process VAT Refunds for non EU nationals on completion of export documentation.  Please note that it is your responsibility to INSURE your goods from the UK onwards.   Exported goods cannot be returned.  Goods for overseas destinations may be shipped flat packed to minimise risk of damage.  Fixed larger pieces cannot be flat packed.